Observation-Need-Request Pocket Deck

OFNR What does OFNR stand for? Recall the four-part NVC move. Observation or evaluation? Observations are not softer; they are more testable. When they make a demand “Engineering must attend every design review.” Use when a strategy is presented as the only acceptable answer. Your line What need would that protect, and what other ways could meet it with less calendar load? Do not reject the demand before discovering the need. Needs create options; demands narrow them. What makes a request different from a demand? A request is concrete and leaves room for dialogue; a demand punishes “no” or treats…

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