Quick Lines for Restoring Safety

When they hear blame “So this is my fault?” Use when someone reacts to process feedback as personal blame. Your line I’m not trying to assign blame. I’m trying to understand the handoff so we can prevent the repeat. Do not say “don’t be defensive.” That usually proves the room is unsafe. Contrasting clarifies what you do and do not mean. Choose the safety-building frame. Safety returns when people can see the purpose of staying in dialogue. What are the two safety questions? Do they believe I respect them? Do they believe we are working toward a mutual purpose? If…

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