Run an SBII Repair After Public Friction
Apply SBI/SBII repair sequence to a team conflict step by step.
During a steering meeting, Dev says, “Ops always finds a way to block us.” Ops goes quiet, and the VP asks for the delivery decision. SBI/SBII repair sequence The common trap is to solve for immediate calm and leave the recurring trigger untouched. Situation Name the exact moment: “In today’s steering meeting when delivery risk came up...” Specificity prevents a global debate about whether Ops is usually helpful. Behavior Describe the behavior: “the phrase ‘Ops always blocks us’ put a team label on the concern.” The behavior is the wording, not Dev’s character. Impact Explain the impact: “Ops stopped contributing…
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