Sort Statements Into Observation or Story

Sort each workplace signal into the response bucket it calls for. Use the bucket that best matches the underlying principle, not the loudness of the complaint. The handoff document changed from v3 to v4 at 4:12 p.m. Friday. Observable data The API team ignored the design constraints. Interpretation They probably wanted to avoid accountability. Assumption about motive We should require change approval after Wednesday. Action proposal Nobody cares about quality. Global conclusion A retro starts with “The API team ignored us,” “The handoff changed Friday,” and “Nobody cares about quality.” Only one of those is data. The Ladder of Inference…

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in