Map Options With Empathy Before Judgment
Use an empathy-first sequence to generate better options before judging solutions.
Manager participation in coaching training is low, and People Ops is tempted to mandate attendance. Empathize -> Define -> Ideate -> Prototype -> Test The common trap is solution-first certainty: assuming low attendance means low motivation. Before People Ops sends a mandatory training notice and gets resentful attendance. After People Ops tests a 20-minute pipeline-coaching practice embedded in the existing forecast meeting. 1. Empathize Interview five managers: when do they skip training, what competes with it, and what coaching moment feels hardest? This replaces assumptions about motivation with constraints and language from the people doing the work. 2. Define The…
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