Use GROW questions to coach a teammate toward a specific marina communication behavior.
Imani I New harbor host G Goal R Reality W Way forward Skill gap 20 sec The moment Imani freezes when two boats call at once. The dockmaster has been taking over, but that is not building skill. Radio confidence affects guest safety, traffic flow, and front-desk credibility. 4 GROW beats 2 boats talking over each other
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