Create an if-then commitment for a specific service recovery follow-up.
Service recovery follow-up A guest experienced a specific marina service miss: delayed gate code, missed arrival assist, billing confusion, power pedestal issue, pump-out delay, or weather-hold miscommunication. When I [existing cue: close the incident note, finish the arrival rush, send the shift summary], I will contact [guest or vessel] by [channel] with three parts: acknowledge the specific miss, state what we verified or corrected, and name the next support path. If compensation is being considered, I will say when the decision will be made and what evidence will guide it. In 3 days, check whether the note was sent and…
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