Control the Fuel Dock With PDSA
Design a one-cycle PDSA test for a recurring fuel-dock delay.
A fuel-dock fix should create learning before it creates a new rule. Plan Name the bottleneck, state the change, and predict what will happen. A good plan is small enough to reverse. 'For Saturday 0930-1130, Dockhand 2 will collect vessel name, gallons requested, payment readiness, and departure direction before the boat reaches the pump. We predict average queue time drops below 15 minutes.' Do Run the test in the smallest real setting that still creates valid evidence. Do not protect the test from every normal pressure. If radio calls, weather, and guest questions are part of the process, the test…
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