Sort the Guest Signals
Classify guest-service statements into observation, interpretation, need, and request.
Sort each phrase from a guest-service complaint into the NVC layer it represents. Observation to verify Interpretation or story Need underneath Request or demand No dockhand was at C-3 when we arrived at 2:10 The gate code text arrived 18 minutes after check-in Your team ignored us because we are not annual members This marina only cares about big boats We needed to feel safe bringing the boat in with one child aboard I need the bill to match the service we actually received I want the dockage fee removed from the invoice Please have a dockhand meet us before…
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