Identify and protect the operational constraint during a high-arrival period.
Arrival jam Twenty-one arrivals are scheduled between 1100 and 1500. The slip chart says capacity exists, but the fairway is slowing. The visible pileup may not be the true bottleneck. Framework Theory of constraints Find the limiting step Throughput improves when the constraint is identified, protected, and improved before non-constraints are optimized. React Add help where the line is loudest. The system moves faster without random heroics. A non-constraint improvement is often just a nicer waiting room. 01 Find 02 Protect 03 Now you try Observation
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