Recall how to use Five Whys without turning it into blame.
Blame question or process question? Compare Ask about the process condition that allowed the miss. Someone says: 'We already know who caused it.' The review is sliding into blame. Your line We may know who was closest to the error. We still need to know what made the error easy to miss and hard to catch. Stopping at the person closest to the defect. It acknowledges accountability while redirecting to prevention. Objection When should you stop asking why? When the answer points to a process change that can be owned, tested, and checked. Five is a guide, not a magic…
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