Separate empathy for impact from unverified liability.
Empathy is not the same as admission. What changes in the answer CERC treats empathy as a trust behavior, not a legal conclusion. You can acknowledge frustration, disruption, and urgency without confirming causation you have not verified. How to apply it Use the first sentence to carry the point, the second to prove it, and the third to give the action or boundary. This creates a quote that remains accurate after editing. Common trap The weak move is to protect yourself with abstractions. The strong move is to protect trust with concrete, defendable language.
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