Retention Leading Signal Walk
Evaluate a leading retention indicator before triggering an intervention.
KPI decision walk Retention is stable at 91%, but usage depth has slipped for four weeks. A customer success lead wants to wait because churn has not moved. Product wants to intervene now. The wrong first move creates either delay, blame, or a metric fix that does not touch the driver. KPI-tree diagnostic path Outcome -> driver branch -> leading signal -> intervention A decision walk slows KPI work down enough to preserve causality. Instead of jumping from a lagging miss to a fix, walk the KPI tree: confirm the outcome definition, inspect driver branches, find the leading signal that…
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