Client Protection Response Deck
Recall practical responses to client-protection pressure moments in sales, collections, and complaints.
Collection pressure If we do not pressure her in front of the group, she will not pay. A late client is present at a center meeting. Say this We will be firm about the repayment plan, but we will discuss her situation privately and document the next step. Public pressure can become humiliation and can make future stress harder to surface. It preserves discipline while protecting dignity. Sales script Client asks, "How much will I really pay?" Transparency means the client can repeat the cost, not just receive a document. Complaint handling What are the four minimum parts of a…
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