MICROFINANCE5 MIN READ
Explain Flat Interest Without Losing Trust
Use specific, plain-language explanation to handle a client's confusion about flat interest cost.
Fatima F Repeat borrower S Situation B Behavior I Impact Counter moment 9:20 a.m. The client is confused in public Fatima believes the 2% interest phrase understated what she would repay. Other clients can hear the exchange. The officer has to protect trust and accuracy at the same time. $500 cash received $560 total repayment
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in