Use RACI role clarity to handle a group loan issue without diffusing accountability or increasing client pressure.
Role fog A group, a client, an officer, and a supervisor are all involved in one arrears exception. Without role clarity, social pressure can replace policy. RACI lens Responsible, Accountable, Consulted, Informed A group can support repayment, but the institution must remain accountable for policy decisions. Shortcut Let the group solve it however they can. A decision that is firm without being outsourced. Consultation is input; accountability stays with the role authorized to decide and document the exception. 01 Facts 02 Decision 03 Update Node 1 The chair demands immediate family pressure.
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