From Late Payment to Support Plan

First arrears signal Nadia missed one installment, the business is open, and cash appears tied up in inventory. The first response determines whether the file becomes a learning case or a repeat arrears case. PDCA in a field visit Signal -> diagnose -> test -> check Treat the missed payment as a small process signal. Your job is to define the repayment problem precisely enough that the next action can be tested. Shortcut Demand a vague promise and leave. A documented support plan instead of a guess. The first arrears visit should create the next piece of evidence. 01 Diagnose…

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