Sort the Client Protection Issues
Categorize client incidents into protection responses so they reach the right owner.
Sort each incident into the client-protection response area it should trigger first. Transparency Affordability Fair treatment Privacy Complaint handling Agent conduct Client says the total repayment was higher than the officer's verbal explanation Borrower uses a new loan to repay two other lenders Officer threatens to shame a late client at the market A repayment reminder reveals loan status on a shared family phone Hotline case has no owner or promised callback date Agent charges an extra cash-out fee not shown in the tariff Sales poster says 'no fees' but the loan has a processing charge A client reports staff…
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