Say No to Shadow Process

Derek D Department lead 1 Opening the issue 2 Naming the operating tradeoff 3 Closing with commitment Samira runs business operations for a 90-person company. At 5:20 p.m., the Sales lead says approvals are costing deals, while Finance says exceptions are creating invoice errors. The conversation can become a turf fight unless Samira gives both sides a shared operating frame. The first response decides whether this becomes redesign or blame. process-boundary framing Acknowledge pain, name the control, propose a testable adjustment. Process conversations need both empathy and operating specificity. Turn 1 The department lead says, “Can you just make the…

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