Walk a Messy Approval Decision

The situation Elena has 25 minutes to resolve a renewal operations issue affecting 312 customers. Sales wants speed, Legal wants caution, and Support wants fewer exceptions. Without a walk, the group will leave with polite agreement and three different interpretations of the decision. Pressure pushes teams toward vague alignment unless the decision is walked. RACI-style ownership Boundary plus evidence plus follow-up turns a discussion into an operating decision. Converge by reducing ambiguity at each step. Define the decision boundary Step 1 A cross-functional operating issue needs movement without creating hidden downstream work. What boundary do you set before people debate…

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