Commit to a SMART Customer Update Habit
Commit to a SMART habit for proactive customer updates during moves.
Create a SMART customer-update habit for move-day communication. departure texts, delay updates, elevator-window changes, load-progress updates, or delivery ETA revisions For the next [number] moves, when [operational trigger] happens, [role] will send [specific update content] within [time limit]. I will measure [status calls, customer replies, or missed updates] by [date]. In 3 days, check whether the trigger fired, whether the update was sent on time, and what customer response changed. A crew leaving the yard for a local residential move with a customer waiting for arrival timing. A delay over 15 minutes caused by elevator access, traffic, or a blocked…
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