MOVING-COMPANY-MANAGEMENT5 MIN READ
Correct the Inventory Shortcut
Use SBI feedback to correct vague estimating behavior without attacking the estimator.
Lena L Estimator S Situation B Behavior I Impact Handoff feedback 20 sec The miss The quote note 'garage misc.' became 42 extra boxes and a crew overrun. If the feedback turns into blame, the estimator defends. If it is specific, the handoff improves. 42 unlisted boxes 3h overrun
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