Five Whys for Repeat Underestimates
Use Five Whys to move from a surface estimating miss to a process-level countermeasure.
A 3-bedroom virtual estimate finished 4.5 hours over plan because the garage and attic were severely undercounted. Five Whys: symptom -> cause chain -> controllable root -> countermeasure The common shortcut is stopping at 'the customer had more stuff than they said,' which may be true but does not improve the estimating process. Why 1 Why did the move exceed the estimate? The crew loaded about 70 more boxes and loose garage items than the quote assumed. Start with the measurable gap. This prevents the discussion from becoming a general complaint about difficult customers. Why 2 Why were those items…
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