MUNICIPALITY-ADMINISTRATION5 MIN READ
Build an After-Action Review Residents Can Trust
Facilitate an after-action review that separates facts, decisions, and improvements.
Crew Chief Dana D Snow operations 1 Facts 2 Cause 3 Fix Four senior-housing blocks were missed during snow response; crews feel blamed. Facts, cause, owned fix After-action review compares intended and actual performance, then assigns improvements. No blame shortcut; no vague lessons. Dana says, “My crew is being blamed online.” How do you open the review? Logs show the route file omitted four blocks after a GIS update. What question gets to cause? The city needs a public improvement by Friday.
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