Handle a Fee Increase Objection
Respond to resident objections about a municipal fee increase with transparent rationale.
Resident objection “City Hall is nickel-and-diming families again.” New utility connection fee at the counter. Your line I hear that this is a real cost. Council adopted this fee so new connections cover inspection and meter-installation costs rather than spreading them to all ratepayers. Do not say “I just work here” or “that is the fee.” It acknowledges burden, names authority, and explains payer equity. What three facts should a fee explanation include? Cost basis, adopting authority, and assistance or appeal path. Those three facts make the fee understandable and usable. Which response is stronger at a public counter? Use…
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