Rewrite a permit denial so a resident understands the reason and next step.
Sam S New permit technician 1 Decision 2 Reason 3 Next step Sam drafted: “Application deficient under applicable provisions.” The resident has a 10-day appeal clock. Decision, reason, next step Plain language makes the legal path usable without weakening the decision. Say what happened, why, and what the resident can do next. Sam asks, “Can I just say the application is deficient? Legal likes that phrase.” What do you coach? Sam adds, “It does not comply with zoning.” What is missing? Sam asks, “Do we need to mention the appeal?”
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