Run a Small PDCA Service Fix
Design a small PDCA cycle for a municipal service bottleneck.
Permit-counter Monday wait averages 47 minutes. Staff wants software, but the bottleneck is unknown. PDCA: Plan a hypothesis, Do a small test, Check data, Act on the learning. The expensive shortcut is buying a tool before learning which step actually slows residents down. Plan Hypothesis: incomplete applications consume review time; triage before payment will reduce waits. Measure wait time and resubmittals. A testable hypothesis prevents vague improvement theater. Do Try triage from 8-11 a.m. on two Mondays with one trained technician. Small scale limits risk to service continuity. Check Compare baseline 47 minutes to test 29 minutes, but note resubmittals…
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