MUNICIPALITY-ADMINISTRATION5 MIN READ
Talk Down a Code Enforcement Conflict
Use interest-based language in a tense code-enforcement conversation.
Mr. Patel P Business owner 1 Acknowledge 2 Standard 3 Options A business owner believes sign enforcement is selective and is angry at the permit counter. Interests plus objective criteria Acknowledge the concern, return to the neutral standard, then provide lawful options. Lower heat without lowering the standard. Mr. Patel: “You only enforce this on my block.” What do you say first? He says, “So what rule did I break?” What is strongest? He asks, “What can I do now?”
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