Triage Resident Complaints by Signal

Sort each trash-route complaint by the response it needs. Service defect Policy disagreement Conduct issue Information gap “Our block was skipped yesterday; carts are still full.” “The new route should not start on the east side first.” “Driver 214 yelled at my mother at 7:20 a.m.” “I cannot tell whether my pickup is Tuesday or Wednesday now.” “Three houses on Cedar Court were missed twice this month.” “Council should reverse automated collection.”

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