When the Exhibit Problem Is Complex, Do Not Over-Script It
Classify a museum management problem using Cynefin so the response matches the uncertainty.
The wrong kind of control can hide the pattern you need to learn. Four Decision Contexts Clear work needs a checklist. Complicated work needs expert diagnosis. Complex work needs small probes and pattern detection. Chaotic work needs immediate containment. Museum Translation A failed projector is clear or complicated. Visitor meaning-making around a sensitive exhibit is complex. A water leak above a loan object is chaotic until the object is safe. The Management Move Before demanding the fix, ask what kind of causality you can actually see. If the answer depends on visitor interaction, culture, timing, and facilitation, run probes before…
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