Use PDCA for a School-Group Check-In Pilot
Apply PDCA to test and improve a school-group arrival process before scaling it.
School-group check-in creates lobby congestion, late tours, and repeated teacher confusion. PDCA: Plan the test, Do it small, Check the evidence, Act on what was learned The common trap is announcing a museum-wide new process after one meeting, before testing it against bus timing, weather, forms, and shared lobby use. Plan Test outdoor greeting plus color cards for two school groups. Measure lobby dwell time and missing-form delays. The plan includes a specific change, a small scope, and visible measures. Do Run the pilot on Wednesday morning with one education lead, one visitor services lead, and a backup indoor table.…
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