Name The Participation Promise Before Questions
Set a truthful participation promise for a town hall before inviting questions.
A town hall begins with a promise about influence. Match the invitation to the real decision space If leaders need to explain a final decision, the promise is inform. If they can still adjust implementation, the promise may be consult. If employees will help shape options, the promise moves toward involve or collaborate. False participation creates avoidable anger People hear 'input' as possible influence unless told otherwise. When the hidden truth is 'nothing can change,' the Q&A becomes a credibility hearing. The facilitator translates promise into process A clear promise tells you which questions to answer live, which to park,…
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