HVAC-BUSINESS-MANAGEMENT5 MIN READ
Negotiate A Scope Change Without Losing Trust
Use ZOPA thinking to discuss HVAC install scope changes with a customer.
Dana D Homeowner 01 Fact 02 Range 03 Choice Scope change 0:20 The tension The crew found hidden return-plenum damage. Dana says the quote should cover everything. The line between surprise and trust is how clearly you separate new facts from the original agreement. $740 added repair 1 warranty issue
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