PLUMBING-BUSINESS-MANAGEMENT5 MIN READ
Negotiate the Invoice Dispute
Use BATNA and interests to respond to a customer invoice dispute.
Dana D Property manager A Anchor facts I Uncover interest T Trade terms The dispute 20 sec Aging invoice Dana disputes a $780 change on a completed plumbing repair. You have photos and approval text, but the relationship is worth keeping. If you argue positions, you risk either discounting earned work or damaging the account. $780 disputed change 22 days aging
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