When the Client Says We Are Done
Use a mirror and label to keep a rupture from becoming a walkout.
A client sponsor says, "We are done here," after a delivery surprise. Pick the line that keeps a recovery path possible. The client sponsor shuts her laptop. We are done here. fromTop Your response decides whether the conversation stays open. fromBottom Done here? It seems like this feels like another surprise after you asked for no surprises. What would you need to hear in the next five minutes to decide whether a recovery path is worth discussing? The line mirrors the rupture, labels the injury, and asks for a small decision standard. Please do not leave. We have a recovery…
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