NEGOTIATION5 MIN READ
Customer Threatens to Walk
Respond to a walk-away threat by testing interests and alternatives.
The customer may truly have a better alternative, or they may be using Helix as an anchor. The account team needs to test the BATNA claim and look for interest-based trades.
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in