NLP-FUNDAMENTALS5 MIN READ
Coach Label Ambiguity
Use annotator disagreement to improve NLP label definitions instead of treating it as noise.
Maya M annotation lead 1 Surface 2 Diagnose 3 Rewrite Calibration 20 sec The disagreement Two annotators disagree on 68 of 200 support messages, mostly billing_issue versus cancellation_request. The labels will become training data, so ambiguity becomes model behavior. 68 disagreements 0.52 kappa
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