Find the No-Show Cause
Use 5 Whys to convert interview no-shows into a testable process improvement.
Three no-shows happened after long scheduling gaps for the same client. 5 Whys: move from event to controllable process cause, then test with PDCA The shortcut is to label candidates unreliable. That may feel satisfying, but it gives the agency no lever to improve the next interview. Why 1 Why did the candidate miss the interview? They said they forgot and had another call. This describes the event but not the system. Why 2 Why was forgetting likely? The interview was scheduled eight days after screening. The time gap is a measurable condition. Why 3 Why was there no reinforcement?…
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