ONBOARDING-NEW-HIRES5 MIN READ
Decision Walk: Support Rep 30-60-90
Design a 30-60-90 ramp sequence for a customer support role.
The situation Jordan needs to ramp into a live support queue without learning judgment on customers. The sequence must protect both confidence and customer experience. Ramp path Observe -> Handle with review -> Own with thresholds A 30-60-90 support ramp should move from understanding to bounded contribution to independent ownership. Jordan contributes earlier without carrying unmanaged risk. Risk should rise only when evidence rises. 30 Classify 60 Review 90 Own Day 30 Learning proof Jordan has shadowed ten tickets. What should day-30 proof require?
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