Every Recurring Mess Needs One Accountable Owner
Differentiate responsible work from accountable ownership for a recurring practice-management issue.
If everyone owns the workflow, no one owns the failure pattern. Accountable is the outcome owner The accountable person watches the health of the whole workflow. They do not have to do every task, but they do make sure the process exists, is followed, and is improved. Responsible is the task doer Responsible people complete defined steps. A receptionist can be responsible for label printing while a lead technician is accountable for the complete sample send-out workflow. Consulted and informed reduce noise Consulted people provide input before decisions. Informed people need updates after decisions. Mixing these roles creates delays, resentment,…
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