Open-plan launch desk: choose the first reply
Choose an ask-first reply that reverses SBI by naming impact, requesting the specific moment, and delaying self-defense.
Nora says, "Your handoff made the regression pass twice as long." What should Leila say first? I hear that my handoff cost QA time. Which part of the handoff sent the team down the wrong path? Strong. It starts with the impact, asks for the specific behavior in SBI-in-reverse order, and keeps Leila out of defense until she has useful evidence. I put the edge cases in the ticket, so the delay cannot be only on my handoff. Weaker. It may be partly true, but it leads with defense. Ask-don't-defend says the first move is to clarify the observable issue…
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