Build a Task Eval That Matters
Create a small, decision-relevant task evaluation for an open-source AI model.
A support team wants to use an open model for ticket triage. They need enough evidence to decide whether to run a controlled pilot. Business understanding -> data understanding -> preparation -> modeling -> evaluation -> deployment The shortcut is to ask the model to classify a few easy tickets or to rely on generic benchmark scores. That does not test the workflow risk. Define the decision Decision: allow the model to suggest triage labels to human agents, not auto-route. Success: at least 90 percent label agreement with senior agents and zero missed urgent escalations in the sample. The decision…
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