Important Services Before Systems
Define an important business service and its tolerance before mapping systems and controls.
Service First, Asset Second Operational resilience starts with what must keep working for customers, markets, employees, or regulators. Asset inventories are useful, but they do not define harm. A database, queue, vendor portal, or call-center tool is important because it supports an important service. Tolerance Changes Priority A recovery target is often technical. A disruption tolerance is operational. It names the maximum outage, backlog, error rate, or manual-workload level the organization can absorb before unacceptable harm occurs. That forces leaders to make a real judgement instead of assuming every dependency has the same priority. Map the Chain That Delivers the…
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