Sort the Operational Event
Classify operational risk events into people, process, systems, and external-event pathways.
Sort each event into the dominant pathway that produced the exposure. Use the pathway that best explains where the control improvement should start. People Process Systems External event A trained approver overrides a warning because quarter-end volume is high. Two teams use different definitions for a complete customer file. A nightly batch job silently skips records after a configuration change. A storm closes the regional processing center for one business day. The exception queue has no owner once a case is returned by Compliance. A vendor API outage prevents address verification for new accounts. A contractor retains access after role…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in