Use ADKAR to identify and address the adoption barrier in a new optometry intake workflow.
The stall The intake process launched, but staff are bypassing it and patients still arrive with incomplete histories. The manager needs to diagnose adoption, not just send another reminder. ADKAR Awareness -> Desire -> Knowledge -> Ability -> Reinforcement People adopt a workflow when each individual barrier is addressed in order. Each role gets the support it actually lacks. Change resistance often points to a missing adoption condition. 01 Diagnose 02 Support 03 Reinforce First fork Schedulers say patients complain the link is annoying. Which ADKAR barrier is most likely first? Second fork
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