Write the Access Aim Before You Fix the Schedule
Frame a scheduling problem as a measurable access-improvement aim.
A busy clinic does not need a heroic reshuffle; it needs a measurable aim. The Model for Improvement turns schedule pressure into a learning loop. Start with the patient group and the result you want, then choose the measure that will prove the change helped. This matters in optometry because the same calendar holds very different work: routine exams, medical visits, contact lens checks, optical handoffs, and remake appointments. Aim A useful aim names the population, the target, and the deadline. Patient access for urgent red-eye calls is not the same aim as improving annual exam availability. Measure Use a…
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