Recall the right change-adoption question when an optometry workflow is not sticking.
ADKAR What adoption question should you ask when a workflow is not sticking? ADKAR or Kotter: which lens fits the problem? Use ADKAR to diagnose the person-level barrier and Kotter to manage practice-wide movement. Staff say: We tried this new optical handoff for a week and it is slowing us down. Your line Let's remove the barrier rather than drop the handoff. Which part takes longest: doctor wording, optician availability, or documenting the recommendation? Do not frame early friction as proof the change failed. Kotter emphasizes removing barriers and generating short-term wins. The line turns complaint into obstacle identification. What…
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