Commit to One Coaching Handoff
Commit to one GROW-based coaching conversation tied to a real optometry workflow.
Run one GROW-based coaching conversation about a specific optometry workflow handoff. Pick a real handoff where quality slips: doctor-to-optician lens recommendation, technician-to-doctor pretest concern, front-desk-to-billing claim issue, or optical-to-lab remake details. Goal: [observable handoff behavior]. Reality: [what happens now, with one example]. Options: [two ways to make the behavior easier]. Way Forward: [one behavior to try, in which situations, by when, with follow-up]. In 3 days, check whether the coaching conversation happened and whether the employee tried the agreed handoff behavior at least once. Doctor-to-optician handoff for a patient choosing progressive lenses where the clinical reason and lifestyle priority are…
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