PDCA the Contact Lens Dispense

New contact lens wearers are calling with basic handling questions and missing follow-up checks. PDCA tests one change, checks results, and standardizes only after learning. The common trap is adding more printed instructions when the real issue is whether the patient can demonstrate and explain the routine before leaving. Plan Predict that a teach-back checklist will cut confusion calls from 6 of 20 new wearers to 3 or fewer, while keeping dispense time under 18 minutes. The plan includes an outcome measure and a balancing measure, so the team sees both learning and time cost. Do Test the checklist with…

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