Walk a No-Show Problem Through PDSA
Design a small PDSA test for reducing optometry no-shows without overhauling the whole system.
The pattern Routine exams booked more than two weeks out are missing at twice the rate of medical follow-ups. A clinic-wide penalty may be the wrong fix if the root issue is confirmation quality. PDSA Plan -> Do -> Study -> Act Run one small test, compare it to your prediction, then decide what to change next. The practice learns before it standardizes. Small tests reduce no-shows without turning one bad week into permanent policy. 01 Plan 02 Do 03 Study First fork You have one week to test a reminder change. Which plan is strongest? Second fork
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